something different today. I always write about things I like and I find cool, and I didn’t write about, if something is not for me, or I don’t like Todays post is about Swarovski and as you know from many of my looks, I always have worn a lot of Swarovski. But since some time, it’s not like this any longer!
Swarovski disappointed me again and again, though I still visit Swarovski Shops. I love to wear the jewelry by Swarovski; my favorites for each day include their charms. They’re mega sweet. And the cuter they are, the more frequently they lose stones. More than any other jewelry. This is a real problem with Swarovski – the stones fall out. It’s good that they offer a two-year warranty and if the gem is still available, you get a new one and are happy about it. If it is no longer available, then it will be sent in for repair. Unfortunately, this takes extremely long – about three months But that’s just ok, because finally, you get the beloved piece back repaired and cleaned – anyway three months are too long.
If the two-year warranty is over, you have to pay for the repairs. Of course my Swarovski pieces have mostly lost their stones just after the two year warranty expired. Until recently, you could collect all the damaged parts and send them to repair together – which previously did cost a fixed price of 16 Euros. For me this was OK and I always collected three or four pieces and sent them for repair together. I buy my jewelry not only for two years, and as a perfectionist, I can not accept a damaged gem. Well, about a year or two ago the price was raised to 25 euros. Ouch, but I still could accept that. But since November 2015 Swarovski wants to take 25 euros for each piece sent for repair. I think, thats totally inappropriate that’s half of the price for a new charm!
I did give my last three charms for repair in October 2015 – so I already wait for more than three months to get the repaired parts back and whan I asked about them, I was told, that I normally would have to pay 75 euros and not 25, but as a gesture of goodwill and blablabla only 25 euros will be invoiced. That really made me angry. And I still can’t wear my charms since three months
Yesterday I have finally picked my Charms – and again a disappointment! Charm (Erika Flamingo No. 1185915) could not be repaired, because missing the whole eye and they have no longer the right materials for the replacement. Should I wear a one-eyed Erika now? And something like that happen not for first time! No matter how much I like Swarovski, Swarovski really lost me as their customer! In the future I will invest my money in higher-quality jewelery – the glass beads days are past!
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